By making a booking with AYE AYE MARITIME LLC you acknowledge that you have read, understand and agree to be bound by these terms and conditions during your time with us.
These terms and conditions are governed by and shall be construed in accordance with the law of the United Arab Emirates, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the United Arab Emirates. AYE AYE MARITIME shall not be liable to any passenger whilst in any operation location or surrounding areas. The AYE AYE MARITIME sightseeing tours are operated by AYE AYE MARITIME.
AYE AYE MARITIME shall not be liable to any passenger on AYE AYE MARITIME, for any loss or damage which arises out of or in connection with or as a consequence of the operation of AYE AYE MARITIME including, but not being limited to, loss of profit, damage to or loss of property or items belonging to the passenger and any personal injury to the passenger. Tickets may be purchased either individually or a vessel may be hired exclusively (referred to as a “Private Charter”).
The maximum number of persons allowed per boat is eighteen or 18 (18 passengers and 2 crew). Unless a boat has been chartered, groups of 18 persons will not always travel in the same boat, unless previously agreed with AYE AYE MARITIME. All persons cruising on the vessel must pay for admission prior to boarding the vessel. Tickets must be retained at all times and submitted for inspection if required by any employee or agent of AYE AYE MARITIME. Any person attempting to gain admission to the vessel without a valid ticket may be ejected from the vessel and it’s vicinity.
Bookings
Cancellation within 24 hours of your departure time will incur full payment. Prior to this period a 10% cancellation fee will be charged for online bookings. No-Show or Late Arrivals will be subject to full payment.
All bookings are non-transferable, except at the complete discretion of AYE AYE MARITIME. Only in extenuating circumstances will bookings be considered for transfer and where at least a minimum of 24 hours’ notice of request is given via email, please note an administrative fee may apply of up to 50%. 100% Cancellation Policy within 24 hours before departure time also applies.
AYE AYE MARITIME reserve the right to move your booking time or day due to operational needs or due to other company commitments. Sometimes governing body involvement may result in changes becoming necessary.
We will use all reasonable endeavours to ensure that AYE AYE MARITIME operates. However, we reserve the right, in our absolute discretion, whether for safety reasons or otherwise, and with or without prior notice, to cancel any cruise. In the event of such cancellation, AYE AYE MARITIME will fully refund any visitor whose ride is cancelled, the cost of his or her prepaid ticket, but otherwise shall have no liability whatever, including liability for travel expenses or any other out of pocket expenses, in respect of the cancellation.
In the unlikely event that the vessel has to make an emergency return to the Operating Location (or any other along route) AYE AYE MARITIME will be liable for replacement tickets and/or refunds.
All prices are in UAE Dirhams, no tax is added to any booking.
AYE AYE MARITIME reserve the right, where necessary to deviate from a vessel’s planned route. Please be aware, the marinas and sea state may dictate delays or alterations to the publicised route, where possible customers will be advised of any changes prior to sailing.
Due to the nature of the business sailing times cannot be guaranteed, however, every effort will be made to keep on schedule. Speed restrictions apply at certain points along the marina, AYE AYE MARITIME work closely with the United Arab Emirates Coast Guard Authorities to ensure we maintain high levels of customer comfort and safety.
All passengers should arrive at the Operation Location no less than 30 minutes prior to the cruise time.
Please be aware if you miss your scheduled departure you will not be eligible for a later booking or refund. If you are not present upon check-in for your pre-booked departure time our boarding team will endeavour to contact you, please ensure you provide us with a mobile telephone number that your lead passenger will have with them on the booking day.
AYE AYE MARITIME will prioritise all customers against their booking times and never allow late running customers to have an impact on later departure times. AYE AYE MARITIME are not responsible for factors out of our control, for example; late running commuter services, traffic or parking difficulties (this is not an exhaustive list).
From time-to-time AYE AYE MARITIME reserve the right to change the vessel your party are booked on, this will not affect passenger numbers or experience/transfer times.
On occasion AYE AYE MARITIME may act as a managing agent for larger group bookings where boats maybe supplied by alternate companies. In this instance you will be covered by their insurance, duty of care and terms and conditions. AYE AYE MARITIME will not be liable for third party bookings.
Reservations using Discount Vouchers are not eligible to be booked online. When using DiscountVouchers, the booking must be made either by phone (+971 58 667 5658) or email (booking@ayeayemaritime.com).
Medical Conditions & Pregnancy
The decision to sail and the consequences of doing so are entirely at the passenger’s own risk.
AYE AYE MARITIME does not accept any liability for personal injury, or injury to others and/or loss or damage. Without exception, expectant mothers are not permitted onboard at any stage of their pregnancy. AYE AYE MARITIME advises you NOT to travel if you have any historical or current backbone conditions or complaints. Be advised the sea is an ever-changing environment and the vessel may be subject to unpredictable movements. We are not medical experts so are unable to assess every situation individually; we simply advise you do not travel with us.
All boats can experience unpredictable movements that could aggravate existing medical conditions. You must inform us of any material fact, including medical conditions or disabilities, which may affect the skipper’s decision to carry you as a passenger, especially epilepsy, dizzy spells, diabetes, angina or any other heart conditions, back/bone conditions and pregnancy (this is not an exhaustive list).
Clothing and Safety Equipment
The decision to sail and the consequences of doing so are entirely at the passenger’s own risk.
AYE AYE MARITIME does not accept any liability for personal injury, or injury to others and/or loss or damage. Without exception, expectant mothers are not permitted onboard at any stage of their pregnancy. AYE AYE MARITIME advises you NOT to travel if you have any historical or current backbone conditions or complaints. Be advised the sea is an ever-changing environment and the vessel may be subject to unpredictable movements. We are not medical experts so are unable to assess every situation individually; we simply advise you do not travel with us.
All boats can experience unpredictable movements that could aggravate existing medical conditions. You must inform us of any material fact, including medical conditions or disabilities, which may affect the skipper’s decision to carry you as a passenger, especially epilepsy, dizzy spells, diabetes, angina or any other heart conditions, back/bone conditions and pregnancy (this is not an exhaustive list).
Comfort & Wellbeing
The decision to sail and the consequences of doing so are entirely at the passenger’s own risk.
AYE AYE MARITIME does not accept any liability for personal injury, or injury to others and/or loss or damage. Without exception, expectant mothers are not permitted onboard at any stage of their pregnancy. AYE AYE MARITIME advises you NOT to travel if you have any historical or current backbone conditions or complaints. Be advised the sea is an ever changing environment and the vessel may be subject to unpredictable movements. We are not medical experts so are unable to assess every situation individually; we simply advise you do not travel with us.
All boats can experience unpredictable movements that could aggravate existing medical conditions. You must inform us of any material fact, including medical conditions or disabilities, which may affect the skipper’s decision to carry you as a passenger, especially epilepsy, dizzy spells, diabetes, angina or any other heart conditions, back/bone conditions and pregnancy (this is not an exhaustive list).
Discounts & Offers
Discounts and offers are not available in conjunction with any other offer.
Vouchers are non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
Strictly no extension of the expiry date from the date of issue will be allowed.
The management reserves the right to reject any voucher that has been tampered with or found in any way unacceptable.
Offers for all tours is subject to availability.
UAE residents offers are only available with a valid Emirates ID and should be displayed upon arrival.